American Sonde Company (ASC)
Industry-Leading Coverage You Can Trust
At American Sonde Company, we stand behind the quality of every DigiTrak® compatible transmitter we sell. Each unit is thoroughly inspected and tested before shipment to ensure reliable performance in real HDD field conditions.
That’s why ASC offers one of the strongest warranties in the HDD equipment market – straightforward, fair, and built for professionals.
180-Day Limited Warranty
ASC provides a 180-day limited warranty on eligible DigiTrak® compatible transmitters sold by American Sonde Company.
If a transmitter fails due to a manufacturing or internal component defect under normal operating conditions during the warranty period, ASC will repair or replace the unit at no cost.
What the Warranty Covers
The warranty applies to failures caused by:
- Internal electronic defects
- Manufacturing issues
- Sudden, unexplained loss of functionality under normal use
Coverage includes all internal working components of the transmitter.
Warranty Start Date
The warranty period begins on the date the transmitter is delivered to the customer.
ASC maintains records of all shipped units.
You do not need to retain a physical warranty certificate – your purchase record is your warranty.
Warranty Exclusions
The warranty does not cover damage caused by user error or external factors, including but not limited to:
- Compression or crushing inside the boring head
- Overheating or thermal damage
- Water, drilling fluid, or mud intrusion
- Use of improper power sources or high-voltage feed elements
- Physical impact, drops, or abuse
- Unauthorized disassembly or independent repair attempts
Any damage resulting from conditions outside of ASC’s control is not eligible for warranty coverage.
If Your Equipment Isn’t Working
If you experience unexpected behavior or failure:
- Contact us first at admin@aschdd.com or +1 (945) 392-6817
Many issues are resolved through troubleshooting and do not require a return. - If troubleshooting does not resolve the issue, we will provide return instructions for inspection.
- If the issue is confirmed as a covered warranty failure, ASC will repair or replace the transmitter promptly.
Fast, Fair, and Professional Support
ASC understands that downtime costs money. Our goal is to:
- Diagnose issues quickly
- Minimize equipment downtime
- Keep your operation moving
We work directly with contractors – no runaround, no unnecessary delays.
Questions?
For warranty questions or support, contact:
admin@aschdd.com or +1 (945) 392-6817