American Sonde Company
Last updated: August 2026
This Warranty Policy applies to eligible products sold by Zloff Digital LLC, doing business as American Sonde Company and ASC (“ASC,” “we,” “our,” or “us”). By purchasing a product covered by this warranty, you agree to the terms of this Warranty Policy.
ASC provides a limited warranty on eligible new and independently refurbished horizontal directional drilling equipment sold directly by ASC. Warranty coverage applies only when the applicable product page or sales document expressly states that a warranty is included.
Each eligible product is inspected or function-tested, as applicable, before shipment. Due to the demanding conditions in which horizontal directional drilling equipment is used, warranty coverage is limited to qualifying defects as described below.
ASC warrants that eligible products will be free from covered defects in materials and internal workmanship for a period of one hundred and eighty (180) days from the date of delivery. This warranty applies only to failures occurring during normal operation, proper installation, and intended use by qualified operators.
This warranty applies solely to verified internal electronic, mechanical, or workmanship defects that prevent the product from functioning as intended. Covered conditions may include internal component failure or a sudden loss of functionality that cannot reasonably be attributed to external damage, normal wear, improper use, or another excluded cause.
The warranty period begins on the date the carrier records the product as delivered. ASC’s transaction, shipment, and delivery records will serve as the primary record of warranty eligibility.
This warranty does not cover damage, failure, or reduced performance caused by external factors, environmental conditions, improper use, normal wear, or customer modification. Excluded conditions include, but are not limited to:
• Compression, crushing, or damage inside a drill head or housing;
• Overheating or exposure to temperatures exceeding product specifications;
• Water intrusion, drilling-fluid contamination, mud contamination, or corrosion;
• Improper batteries, power sources, charging equipment, or voltage;
• Physical impact, dropping, mishandling, or transportation damage occurring after delivery;
• Improper installation, incompatible equipment, or unsuitable housings;
• Operation outside published specifications or intended applications;
• Unauthorized modification, disassembly, tampering, or attempted repair;
• Damage caused by ordinary wear, consumable components, or cosmetic deterioration; or
• Failure to follow applicable operating, maintenance, or safety instructions.
Evidence that a failure resulted from an excluded condition may make the product ineligible for warranty service.
All warranty claims require evaluation by ASC. Customers must contact ASC and receive return authorization before sending any product for inspection. ASC may require photographs, videos, equipment information, operating details, or reasonable troubleshooting before authorizing a return.
Unless otherwise stated in writing or required by applicable law, the customer is responsible for properly packaging and shipping the product to ASC for evaluation. Unauthorized returns may be refused or returned to the sender.
ASC will determine warranty eligibility based on a reasonable inspection of the product, the reported circumstances, available testing, and the terms of this Warranty Policy. Customer descriptions of a failure will be considered but do not replace physical inspection or testing.
If ASC determines that a product qualifies for warranty coverage, ASC will, at its option:
• Repair the product;
• Replace it with the same model; or
• Replace it with a functionally equivalent product of comparable condition and performance.
If repair or replacement is not reasonably available, ASC may provide another remedy required by applicable law or agreed upon in writing. Repaired or replacement products remain covered only for the remainder of the original warranty period unless otherwise stated in writing.
This warranty is provided independently by ASC. It is not a manufacturer warranty, factory service program, or authorized-dealer warranty unless the applicable product page expressly states otherwise. Original manufacturers are not responsible for warranty obligations independently provided by ASC.
To the fullest extent permitted by applicable law, ASC is not responsible for downtime, lost revenue, lost profits, project delays, substitute equipment, labor costs, loss of use, or indirect, incidental, special, or consequential damages arising from product failure or warranty service.
Any implied warranties that cannot legally be excluded are limited, to the extent permitted by law, to the duration of this 180-day limited warranty. Some jurisdictions do not permit limitations on implied warranties or the exclusion of certain damages, so some limitations in this policy may not apply to a particular purchaser.
This warranty is non-transferable and applies only to the original purchaser. Proof of purchase may be required.
Product-specific warranty terms displayed on the applicable product page or sales document form part of this Warranty Policy. If a product-specific written warranty term conflicts with this general policy, the product-specific term will control to the extent permitted by applicable law.
For warranty claims or support, contact: admin@aschdd.com